If the special order is as we agreed, and there is no defect in workmanship, please e-mail PetrinaCase@gmail.com for a Return Authorization number.
Shipping fees are not refundable unless it is our error.
If you request Insurance and your order is lost or damaged in the mail, USPS will refund. If damaged, save the box, packaging material and merchandise. Notify us immediately E-mail PetrinaCase[at]gmail.com